Refund and Returns Policy
Last Updated: June 2026At Nexeo IPTV, we stand behind the quality of our servers. We want you to be fully satisfied with your streaming experience. If you face technical issues that our support team cannot resolve, we offer a straightforward money-back guarantee.
Refund Timeframes
7 Days
Full refund guarantee on our 1-Month Subscription plans if you are not satisfied.
30 Days
Full refund guarantee on all our 3, 6, 12, and 24-Month subscription plans.
Refund Conditions
✓ Eligible for Refund
- Constant server downtime from our end.
- Severe, unwatchable buffering that our technical team cannot fix.
- Failure to deliver the subscription details to your email.
✕ Not Eligible for Refund
- Issues related to your personal internet speed.
- Your ISP (Internet Service Provider) blocking IPTV services.
- Inability to set up the service due to lack of supported hardware.
- Changing your mind after the refund period has passed.
How to Request a Refund
Contact Our Support Team
To initiate a refund request, please email us at support@nexeoiptv.com or contact our agent via WhatsApp. Include your order details and a brief description of the issue. Once approved, refunds are processed back to your original payment method (Stripe or PayPal) within 3-5 business days.